Note:
When receiving and signing for the cargo, you
must inspect the cargo carefully to make sure whether it is perfect or
not; you should send letter for us instead of signing for if it has any
breakage; we will help you to process! But if after receiving and
signing for said again the product has any question, we are generally
irresponsible!
1. If you find the parcel broken when delivery, please
open the parcel to check whether items are kept intactly. If not,
please refuse delivery. When the parcel is returned to us automatically,
we will confirm if the damage is made during transportation. If yes, we
will send you a new one of same model for exchange or fully refund your
money according to your request.
2. If you want to return the parcel
already signed by you, please email us to get the shipping address
where your parcel can be returned to. We would have no responsibility
for any missing parcel caused by returning to wrong shipping address
without asking for our customer support's advice.
Shipping
Methods
Dear Customers.we can ship the shoes to worldwide!
As
for the shipping methods, we usually ship your order by EMS to most
major destinations in the world. But some area in the world like South
Africa, Netherlands and so on can't be reached by EMS, so we may change
it into Hongkong Air Mail automatically without notifying you. Please
refer to the following shipping time of two shipping methods.
Total
Delivery Time
Processing
Time (five working days)
= From the time we
received your order to the time we start to package your order. Five
working days (except two weekend holidays) to get your order looked at,
your payment confirmed, to make sure the shipping address is correct and
to collect the items you purchased.
Packaging Time (one or two working days)
=
Your order will be sent to the shipping company on the day of packing
or no later than the next day.
Shipping Time
= The time it takes
for the shipping company to drive or fly your package to you.
EMS: 5 to 7 shipping days. (Tracking
website:http://www.ems.com.cn/english-main.jsp)
Hongkong Air Mail: 7
to 15 shipping days. (Tracking
website:http://app3.hongkongpost.com/CGI/mt/enquiry.jsp)
Tracking Methods
After your order is
dispatched, we will offer you EMS or Hongkong Air Mail tracking no.
& website
There are two methods to get above information from us,
1.
Visit our website and re-login to check the update status.
2. Check
your e-mail, for we will send update status to your e-mail address.
Note:
(If you can't check it immediately with the tracking no. , please wait
with patience. Some time is required by Express Company do uploading).
Unsuccessful
or Wrong Delivery
For those customers who do not receive
your parcel within the above total delivery time, please check with the
local post office directly with your ID card or other valid certificate
and the order information copy that you can print out when login to your
registered account on our website. The Postal service contact
information of United Kingdom is provided below for your reference.
UK
Post Office Contact Info
For general enquiries, contact us on 08457
22 33 44*.
Opening hours:
8.15am - 6.00pm Monday to Friday
8.30am
- 7.00pm Saturday
If you have Minicom, our contact number is
08457 22 33 55.
A Welsh speaking service is available on 08457 46 84
69.
Enquiry for shipping by e-mail
Please name your title with
your "Order No." so as we can give you a quick response, many thanks.
Shipping & Returns |